Shipping Policy

At Dravyayu, we work hard to get your order to you as quickly and safely as possible, no matter which corner of India you're in. This Shipping Policy explains how we process, pack, and deliver your orders.

1. Delivery Coverage

We currently deliver across India, including most cities, towns, and rural pin codes serviceable by our courier partners. At checkout, simply enter your pin code to confirm whether delivery is available at your location.

If your pin code is currently not serviceable, we will notify you at checkout, and you may reach out to us at care@dravyayu.com to check for alternative delivery arrangements.

2. Order Processing Time

Once your order is placed and payment is confirmed, our team begins processing it right away.

• Orders are typically processed and packed within 1–2 business days
• Orders placed on Sundays or public holidays will begin processing on the next working day
• During high-demand periods, such as festive sales or promotional campaigns, processing may take an additional 1–2 days. We will keep you informed if this applies to your order

Once your order is packed and handed over to our courier partner, you will receive a shipping confirmation with your tracking details via email and/or WhatsApp.

3. Delivery Timelines

Delivery timelines depend on your location:

• Metro cities and major towns: 3–5 business days from the date of dispatch
• Other towns and semi-urban areas: 5–7 business days from the date of dispatch
• Remote or rural areas: 7–10 business days from the date of dispatch

These are estimated timelines and not guaranteed delivery dates. Actual delivery may vary due to courier logistics, weather conditions, regional disruptions, or other factors beyond our control.

4. Shipping Charges

• Free shipping is available on all prepaid and COD orders above ₹499
• For orders below ₹499, a flat shipping charge of ₹[Insert Amount] will be applied at checkout
• Shipping charges, if applicable, are clearly displayed on the cart and checkout page before you complete your purchase
• We do not charge separately for COD beyond the standard shipping fee, unless explicitly mentioned at checkout

5. Order Tracking

Once your order is shipped, you will receive:

• A tracking link via email and/or WhatsApp
• Real-time status updates as your order moves through transit, out for delivery, and delivered stages

You can also track your order anytime by visiting our Track My Order page on the website and entering your order number and registered phone number or email.

6. Cash on Delivery (COD)

We offer Cash on Delivery on most pin codes across India.

• For COD orders, our team may contact you via WhatsApp or a phone call to confirm your order before it is dispatched
• Please keep your phone reachable around the expected delivery window, as our courier partner may call before attempting delivery
• COD orders that cannot be verified after multiple attempts may be cancelled to avoid unnecessary logistics costs
• We recommend keeping the exact order amount handy at the time of delivery

7. Multiple Items & Split Shipments

If you order multiple products in a single order, we generally ship them together in one package. However, in certain cases, such as stock availability across our warehouse, your order may be shipped in multiple parcels. If this happens:

• You will receive separate tracking details for each shipment
• There will be no additional shipping charge to you for split shipments initiated from our end

8. Delivery Attempts

Our courier partners typically make up to 3 delivery attempts for any order. If delivery is unsuccessful after 3 attempts due to customer unavailability or an incorrect address, the order will be returned to our warehouse. Please refer to our Return & Refund Policy for what happens next in such cases.

To avoid delivery delays, please ensure:

• Your address is complete and accurate, including house/flat number, street, landmark, city, state, and pin code
• Your phone number is correct and reachable
• Someone is available to receive the order during standard delivery hours

9. Incorrect Address Provided by Customer

If an order is shipped to an address that turns out to be incomplete or incorrect due to information provided by the customer, and this results in delayed delivery, return of the shipment, or additional shipping costs, Dravyayu will not be responsible for the resulting delay. Any extra charges incurred for re-shipping such orders may be passed on to the customer.

Please double-check your delivery address carefully before placing an order.

10. Delays Beyond Our Control

While we do our best to meet the timelines mentioned above, delivery may occasionally be delayed due to factors outside our control, including but not limited to:

• Natural calamities, weather disruptions, or regional flooding
• Strikes, bandhs, or local transport disruptions
• Courier network delays or operational issues
• Government-imposed restrictions or lockdowns
• Festive season surge in shipping volumes

We appreciate your patience during such circumstances and will keep you updated as much as possible through your registered contact details.

11. Packaging

Every Dravyayu order is packed with care to ensure your products reach you safely:

• Products are securely wrapped and cushioned to prevent damage in transit
• Glass bottles and breakable items receive additional protective packaging
• Each order includes an invoice as per applicable GST regulations
• We use eco-conscious packaging materials wherever possible

If your order arrives with damaged packaging or a damaged product, please refer to our Return & Refund Policy for the next steps.

12. International Shipping

At this time, Dravyayu ships only within India. We do not currently offer international shipping. We may expand this in the future, and any updates will be reflected on this page.

13. Changes to Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our logistics partnerships, delivery capabilities, or applicable regulations. The updated policy will be posted on this page with a revised "Last Updated" date.

14. Contact Us

If you have any questions about your shipment, delivery timelines, or this Shipping Policy, please reach out to us:

📧 Email: care@dravyayu.com

📞 Phone: [Insert Phone Number]

💬 WhatsApp: [Insert WhatsApp Business Number]

🕐 Support Hours: [Insert hours, e.g., Mon–Sat, 10 AM – 6 PM